Full Cord and Customer Satisfaction Guarantees

Licensed *  Insured *
Better Business Bureau Accredited * 
  Consistent 5-Star Customer Ratings and Reviews *
Family Owned and Operated

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Full-Cord Guarantee

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Note: At this time, we have a limited supply of fire-killed spruce available. Our full-cord and customer satisfaction guarantees apply to this spruce, as well as our birch. All firewood that we sell is guaranteed.

        A cord of wood “is a volume of 128 cubic feet of wood, bark, and air space. The actual amount of wood in a cord varies depending on the size of the sticks and how well they are trimmed and stacked. A cord of firewood with six-to-eight-inch diameter, well-trimmed sticks, carefully stacked will contain 85 to 90 cubic feet of wood and bark. Note that a cord is not a precise measure of wood volume.” From the publication “Purchasing Firewood in Alaska”, which can be found at this link http://forestry.alaska.gov/pdfs/firewood.pdf .

        If you buy a cord of Wayne Hunter the Wood Cutter’s 100% green birch or fire-killed spruce firewood, you can rest assured that you are getting a full cord. Wayne encourages each of his customers to stack the firewood that he brings them and measure it as soon as possible after receiving it. If any customer’s firewood order measures less than a full cord, per cord, all the customer has to do is contact Wayne and let him know that the cord fell short. Wayne will return to the customer’s home with enough wood to make the cord full.

        When customers purchase green birch logs and rounds from Wayne, they may notice “punk” in some of their logs.  Wayne Hunter the Wood Cutter guarantees that each of his customers will have a full-cord of hard, solid birch firewood, in every cord sold, after cutting out the “punk” and decay.

A Little About Birch Wood “Punk”

“Punk” is a term used for spongy, brown wood that’s found in the middle of some over-mature birch trees. This punk is not hard and solid like the rest of the log. Since Wayne Hunter the Wood Cutter cuts mostly over-mature birch from Interior Alaskan state and FNSB forests, his wood often contains this.

Wayne Hunter the Wood Cutters's Birch Logs

Wayne Hunter the Wood Cutter’s Green Birch Logs

The photo above is of a typical log truck load of Wayne’s firewood (click it to enlarge it, if you’d like). As you see, some trees have punk and decay and some don’t.

Selling these over-mature trees helps the health of our local forests and makes this wonderfully renewable, useful resource available to local citizens. His customers receive the firewood they need at a fair price and help our local forest health!

        It’s always Wayne’s aim to conduct an honest, dependable, business and make sure that his customers always receive what they have paid for; it’s his guarantee.

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Wayne Hunter the Wood Cutter’s Customer Satisfaction Guarantee

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Note: At this time, we have a limited supply of fire-killed spruce available. Our full-cord and customer satisfaction guarantees apply to this spruce, as well as our birch. All firewood that we sell is guaranteed.

        Wayne makes sure that each of his birch customers know that they are buying the *”freshest, greenest wood available” as well as asks each customer to take a look at the wood (spruce or birch) he has brought them to be sure that they want to buy it before he unloads it. This helps ensure his customers don’t spend their money on firewood that’s unwanted or that doesn’t meet their expectations.

        If you are in any way dissatisfied or unhappy with any aspect of Wayne Hunter the Wood Cutter’s firewood or service, please let him know so that he can try his best to make things right with you. Your opinion of Wayne Hunter the Wood Cutter matters a great deal to him; sharing what you have to say can help you feel better about your experience with Wayne Hunter the Wood Cutter and helps him better relate to his customers. His desire is to try to make your experience with him outstanding and to do all he can to make sure that each of his customers are fully satisfied – it’s his guarantee!

*Wayne does not recommend burning green wood prior to adequate seasoning because of chimney fire risks and other hazards.

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Wayne Hunter the Wood Cutter’s Free Chain Sharpenings

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        At different times of the year (after heavy rains, spring breakup, etc.), some of the wood Wayne sells is dirty as it has to be drug through dirt and mud to be loaded. This dirt/mud can dull chainsaw chains more quickly than clean wood does. To compensate for this, Wayne now gives each customer whose logs are dirty a card good for two free chainsaw chain sharpenings from **The Woodway (http://www.thewoodway.com/) in Fairbanks!

**Wayne Hunter the Wood Cutter and The Woodway are not affiliates. 

Contact Wayne:

Phone/Text – (907)-385-8346 

E-mail – waynehunterthewoodcutter@yahoo.com

Alaska Business License Number – 920395 (Click the Number to See Our State of Alaska Business License Information, if You’d Like)

Click Here to Visit Wayne Hunter the Wood Cutter’s Facebook Page

2 Comments on “Full Cord and Customer Satisfaction Guarantees

  1. That’s awesome. 🙂 We LOVE our load of Birch! 🙂 We tell EVERYONE about Wayne! Bless you guys.

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